Job title : Customer Care Representative – Consignment
Job Location : Gauteng, Boksburg
Deadline : November 15, 2024
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Main Duties & Responsibilities:
- Measure and report on open order status and GIT for all consignment locations
- Ensure that the GIT KPI is consistently achieved and that root causes for deviations are identified and addressed
- Monitor compliance and adherence to consignment procedures and processes
- Address process gaps with Sales/Marketing and Customer Care
- Address and report on underlying reasons for non-delivery of past due orders for consignment customers
- Record and address all customer complaints from consignment customers
- Identify and document corrective actions required to address service delivery challenges to consignment customers
- Analyse and validate reasons for breakdown orders from consignment customers
- Liaise and collaborate with Supply Chain on initiatives aimed at improving on service delivery and stock optimisation for all consignment customers in ZAM CC and neighbouring countries
- Collaborate with Sales/Marketing on the implementation of initiatives aimed at improving customer experience for consignment customers
Competences, Skills and Experience:
- Excellent understanding of customer order process and supply chain processes
- Excellent interpersonal skills to communicate with customers and internal support functions
- Excellent knowledge of Microsoft Office Suite
- Excellent knowledge of Epiroc ERP and inventory planning systems
- Must have high Emotional Intelligence and collaborative problem solving abilities
- Excellent verbal and written communication skills
- Goal-oriented focus with a customer service orientation
- Critical thinking ability. Must be able to use reasoning and logic to resolve underlying service delivery issues
- Must be able to handle conflict and address customer complaints with speed and professionalism
- Ability to manage time effectively
- Must have good work ethic and demonstrate behaviours of respect, helpfulness and genuine passion towards building strong customer relationships
Educational qualifications
- Matric
- Degree in Business Management/Supply Chain/Marketing/General BCom
- Certification in Inventory Management and Control
- Six Sigma Green Belt/Black Belt (added advantage)
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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