Job Expired
Customer Experience Trainer needed at PG Group
Job title : Customer Experience Trainer
Job Location : Gauteng,
Deadline : May 02, 2024
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Main job purpose
- To do skills needs analysis, assess current skills, train on and develop soft skills, business operations, processes and IT systems to ensure a high performance (high-performance network/ efficiency/ knowledgeable) workforce.
Main Objective
- Train, develop and coach system users based on identified business system training needs resulting in a skilled and more efficient workforce whilst complying to standards and processes.
- Conduct formative and summative assessments to monitor progress, achievement and shortcomings of learners and to evaluate the effectiveness of training.
- Provide feedback to any learners declared not yet competent and recommend and guide on follow-up interventions to ensure that the desired level of competency is achieved.
- Identify system, process and customer service shortcomings and suggest corrective measures to improve overall business efficiency.
- Give input into and assist with the development of training material (CX and IT Systems) – Learner Guides and Quick Reference Guides including associated assessments, checklists, etc.
- Provide professional, prompt and technically sound advise and support to customers and the PG Glass Network as and when scheduled or arranged.
- Timeously and accurately complete administration tasks, statistics and reports to deliver a professional service and ensure effective record keeping
- Any other reasonable work related task, activity that may be required from time to time.
Critical job requirements
Qualification(s)
- Grade 12
- Facilitator
- Coaching
- Assessor
- Relevant IT Diploma
Knowledge
- Digital Computing Devices
- Computer Literacy
- PG Glass Operational Systems and Practises
- System Implementation and maintenance
- Change Management Initiatives
- MS Dynamics
Skills
- IT Systems Skills
- Assessment Skills
- Facilitation and Presentation Skills
- Problem Solving Skills
- Communication Skills
- Interpersonal Skills
Experience
- 5 -7 years of experience in a similar role
- 3 years’ experience in Training and System roll out
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- This job has expired!
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