Duties and Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handles all general and specific telephonic contact.
• Assist walk-in clients
• Conducts preliminary investigations on labour matters.
• Liaises with relevant parties to resolve complaints.
• Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
• Assist Designated Agents with admin work
• Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.

Requirements

Qualifications

• Matric (Grade 12)
• Knowledge of collective agreements and Labour Relations Act
• Knowledge and experience of Funds and Returns (Manual & Online) processing.
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers,
• Advance computer literacy
• Query resolution skills and in particular labour matters
• Customer orientated behavior
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results