Customer Service Agent – Sandton needed at JD Group
Job title : Customer Service Agent – Sandton
Job Location : Gauteng, Johannesburg
Deadline : June 07, 2024
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Description
- Current knowledge of best practices for Customer Services in a retail environment
- General Understanding of CPA (Customer Protection Act)
- Knowledge of JD Group policies, practices, processes and systems
- Knowledge of CRM systems and practices
- Social Media Proficiency
- MS Proficiency
- Understanding of the JD Group operating model and value chain
- Express and implied ethical responsibilities
Minimum requirements
- Grade 12
- One-year experience in Customer Resolution Centre/Customer Service
- Tertiary qualification advantageous
SKILLS
- Strong written and verbal communication skills
- Personal Resilience
- Multi-tasking
- Effective Time Management
- Interpersonal Skills
- Active Listening and Interpretation skills
- Conflict Management
- Ability to work under pressure
BEHAVIOURS
- Energy and Drive
- Customer Orientation
- Problem Solving
- Planning and Prioritising
- Assertiveness
- Excellence Orientation
- Following Instructions and Procedures
- Attention to detail
- Working with People
- Delivering Results and Meeting Customer Expectations
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now