About the job
Customer Service Manager Opportunity! 

• Are you a forward-thinking, out-of-the-box problem solver with a passion for delivering exceptional customer experiences? A leading-edge international retail brand is looking for a Customer Service Manager to join their dynamic team!

Key Responsibilities:

• Oversee sales operations, including onboarding accounts, SAP management, and order book management.
• Create and manage procedures to optimize business processes and streamline operations with 3rd party service providers.
• Provide actionable reporting on OTIF, returns, top sellers, and more.
• Lead and develop a Customer Service team to ensure excellent performance and customer centricity.
• Collaborate with S&OP and cross-functional teams to align on budgets, stock, and marketing plans.

Requirements:

• Tertiary qualification or equivalent work experience (3-5 years in a similar role).
• Proficiency in SAP B1 & DTW operations and advanced Excel (Vlookups, Pivot Tables, etc.).
• Exceptional reporting and analysis skills with a knack for process automation.
• A strong communicator with high emotional intelligence and problem-solving abilities.
• Proven leadership skills to manage and develop a team.
• A positive, organized, and dependable individual who thrives in a fast-paced environment.