Customer Service Manager needed at Pick n Pay Stores Limited

• Provide exceptional Customer Service and uphold the company values with the community
• Matric
• 12-18 months face-to-face customer service experience
• Driver’s License

Competencies

• Self-driven 
• Basic computer literate (MS Office) ·       
• High energy levels·       
• High attention to detail·       
• Ability to think on your feet when resolving problems·       
• Customer service centric·       
• Sense of urgency·       
• Professional·       
• Analytical skills·       
• Good communication skills·       
• Good intrapersonal skills·       
• Customer service ethos·       
• Gain understanding on the process of handling customer complaints via different mediums·       
• Understand the SOP governing the public liability process·       
• Basic knowledge on food safety procedures·       
• In-depth knowledge on the roles of the CSM and the community
• Customer Service  
• Informal and formal feedback 
• Customer Complain Chart 
• Store Standards 
• SOPs 
• Communication 
• Informal and formal feedback 
• Training 
• Customer Complaints Chart 
• Store Audits 
• Social Responsibility
• Informal and formal feedback 
• Local Newspaper 
• Administration 
• Informal and formal feedback 
• Ad-hoc Projects 
• Project Plans