Customer Support Agent needed at VHRS

Save 7 hours ago

Job title : Customer Support Agent

Job Location : Western Cape, Cape Town

Deadline : November 29, 2024

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Role summary

  • BetJets, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and the other a burgeoning player in the sector, we are expanding our professional ensemble. At present, we’re seeking experienced Customer Support Agents who can ensure our clients enjoy a seamless, positive experience.

Requirements

  • Proven experience as a Customer Support Agent or similar role within the gaming or betting industry.
  • Exceptional communication and interpersonal skills, with a strong focus on customer service.
  • Fluency in Afrikaans is essential.
  • Proficiency in English is also required.
  • Ability to quickly learn new systems and processes.
  • Problem-solving skills with the ability to think on your feet and provide quick and effective solutions.
  • Comfortable working in a fast-paced environment and handling high-stress situations.
  • Remain flexible to accommodate evening and weekend shifts as required.
  • Proficiency in relevant customer support software, databases, and tools.

Daily Responsibilities

  • Respond to customer inquiries and issues across multiple channels, providing effective and efficient solutions.
  • Maintain a thorough understanding of our products, services, and policies to offer accurate information to customers.
  • Collaborate with other departments to resolve customer concerns and improve the overall customer experience.
  • Document customer interactions and follow up on outstanding issues to ensure resolution and customer satisfaction.
  • Provide feedback to the Customer Support Manager about product issues, service trends, and customer feedback to support continuous improvement efforts.
  • Maintain flexibility in your work schedule to cover evening and weekend shifts as needed.
  • Participate in training and development opportunities to expand product knowledge and enhance customer service skills.
     

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Customer Service  jobs

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