Customer Support Associate – Fintech & Digital Payments needed at Datafin Recruitment
Job title : Customer Support Associate – Fintech & Digital Payments
Job Location : Western Cape, Cape Town
Deadline : January 24, 2026
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Key Responsibilities
- Provide customer and merchant support related to digital payments
- Assist users with payment queries and guide them through payment processes
- Search, track, and investigate transactions to resolve issues
- Support merchants in navigating dashboards and understanding payment flows
- Identify transaction trends and escalate potential issues where required
- Assist with enabling, disabling, or adjusting payment channels
- Work with eCommerce merchants to resolve basic plugin or payment method issues
- Maintain accuracy and quality in customer responses
Requirements
- Matric (Grade 12) – essential
- Strong communication skills
- Basic computer literacy
- Interest in fintech, digital payments, or technology
- Willingness to learn and work in a fast-paced environment
- Experience is not essential — attitude and potential are key
- Any exposure to areas such as marketing, sales, business, or digital tools will be advantageous
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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