Key Duties and Responsibilities

• Welcome and assist patients with queries
• Register and retrieve patients’ files
• Manage patient booking/appointment system as requested
• Verify all reported data against source documents
• Capture patient’s information into all database platforms, e.g. Tier.Net, and other DoH database applications
• File patient records as per ideal clinic processes and facility filing Standard Operating Procedure (SOP)
• Collate weekly collected data, DHIS data, submit to facility manager and Anova manager
• Assist the WBPHCOT’s to trace defaulters within the communities
• Facilitate all tracing processes (telephonic and physical) of the priority facilities
• Assist the PHC facility with telephonic tracing of missed appointments and defaulters
• Compilation of all clients that were not reached telephonically to the WBPHCOT register for physical tracing
• Update tracing outcomes on Tier.Net
• Carry out data quality assessments and audits with close guidance from M&E Officer
• Coordinate and collect ad-hoc and routine weekly data from facilities by all Anova team members in the sub district
• Any other tasks as agreed with line manager.

Minimum Qualifications, Experience and Skills Required:

• Grade 12
• Tertiary graduates an added advantage
• 3 years of experience working with PLWHA especially within the community
• Trained in basic HIV counselling and testing
• Trained in adherence counselling
• Data capturing competency through experience or training
• Able to communicate in English and other South African official language(s)
• Always maintain highest level of confidentiality in all work activities
• Must be able to work under pressure and meet deadlines 
• Excellent administrative and organizational skills
• Be attentive to detail
• Fast and accurate data capturing skills
• Proficiency in MS office