Duties and Responsibilities:

• Actively engage with prospective customers
• Develop an in-depth understanding of our ever-changing car inventory and use that knowledge to encourage customers to make a purchase
• Always well- informed about the stock available to make educated recommendations to customers
• Drive with clients on a test drive, while demonstrating all the features the vehicle has to offer, and provide educated answers to any potential questions
• Knowledge of vehicle mechanical workings, vehicle body condition (i.e. ability to identify paintwork / body putty / previous accident damage), and subsequent potential repair/recon costs

Required Skills:

• Excellent relationship building and time management skills
• Strong multitasking skills
• Ability to quickly identify and address customer issues and find solutions
• Ensure that clients are dealt with in an empathetic, professional, and respectful way
• Ability to sell effectively over the phone
• Ability to work collaboratively with other departments
• Self-driven and ability to work on own initiative
• Must be excellent at communicating information
• Excellent customer service skills
• Ability to manage multiple responsibilities at once by focusing on one task while keeping track of others; and switching back and forth between tasks based on their importance and urgency
• Strong administrative skills
• Strong negotiation skills
• Resilient and ambitious
• Commitment to hitting targets

Further Requirements:

• Minimum Grade 12
• Previous car sales experience will be a distinct advantage
• Proven track record with contactable references
• Computer literate
• Previous experience in Customer Service will be a distinct advantage
• Own reliable transport including a valid Driver’s License
• Must be willing to work every second weekend and some public holidays