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Debt Collection Agent – Constantia Kloof needed at Affirmative Portfolios

Job title : Debt Collection Agent – Constantia Kloof

Job Location : Gauteng, Johannesburg

Deadline : May 19, 2024

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  • Manage multiple debtors on behalf of a 3rd party debt collection firm that is tasked with collecting debts owed to SARS
  • Build strategies to recover outstanding payments owed to SARS from debtors and following through with the collection activity
  • Have a deep understanding and knowledge of tracking specific accounts with the ability to identify outstanding debts and then getting the debtor to start making payments toward settling the debt
  • Negotiate payment plans, payment terms and payment deadlines.
  • Deal effectively with SARS queries, questions, complaints and objections with regards debt owed to SARS
  • Deal professionally, respectfully, positively, and effectively with all debtors who owe monies to SARS but specially being extremely professional with belligerent debtors
  • Conduct all of the call administration process through a system called Excalibur in strict compliance with the companies operating standards of excellence
  • Contact SARS debtors, and establish Right Party Contact (RPC)
  • Negotiate fixed arrangements and settlements with SARS debtors based on matters assigned daily to the agent and to the broader collections team
  • Prepare and upload accurate debtor engagement notes within Excalibur 
  • Agents must be prepared to make a pre-determined number of debtor calls on a daily basis, prepare debtor correspondence and ensure that all communication and correspondence is recorded/saved/logged within Excalibur system
  • Attend to incoming calls/inbound communication from SARS debtors when specific campaigns are undertaken on behalf of SARS
  • Achieve the pre-determined target collection “debt to value ratio” as determined by the company’s management
  • Achieve the required call and debt collection rate on a daily, weekly, and monthly basis so that monthly income targets are met
  • Adhere to, and comply with, the companies strict code of corporate governance and compliance protocols
  • Adhere to, and comply with, the code of ethical practices as set out within the framework of the Debt Collectors Act 

Experience and knowledge

  • Grade 12 with Accounting and Mathematics (non-negotiable)
  • Afrikaans and english (bilingual) non-negotiable 
  • Clear Criminal Record and credit score
  • Strong experience in dealing with corporate, business, consumers, and individuals
  • Strong Excel, Outlook, Teams, Word skills
  • Basic project management skills
  • Experience/Exposure or worked on SAPS, Solar and BIQ
  • Must be willing to work overtime
  • Must be able and willing to work under strong highly experienced leadership and management team

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • This job has expired!