Key Dials

• Plan, manage and monitor department activities
• Manage the efficient storage and movement of stock and execute inventory control and safekeeping practices
• Implement and maintain compliance to relevant safety policies and procedures
• Implement and maintain performance improvement initiatives and reporting
• Enable Customer Centricity
• Team human resources management

Competency requirements for the position

• Ensure all demand is achieved within the recommended timeframe
• Coordinate the picking, packing, and shipping of customer orders to meet service level agreements (SLAs) and delivery deadlines
• Assign tasks and allocate resources effectively to maximize productivity and minimize idle time
• Establish and enforce quality standards for incoming shipments, storage, and outbound orders to uphold customer satisfaction
• Continuously evaluate and refine warehouse processes to increase efficiency, reduce errors, and enhance overall performance
• Manage internal controls with regards to processes and ECommerce administration
• Manage and ensure SPOC queries are resolved within SLA
• Manage unexecuted tasks
• Manage online order report to ensure timeous deliveries
• Ensure internal and external customer orders are processed daily
• Manage VLPOD and MB5T with regards to orders
• Plan the layout of the E-Commerce section for maximum utilisation and efficiency
• Optimises and maintains the departments design, layout and space utilization
• Resolve materials binning anomalies and take corrective action to prevent recurrences
• Implement changes to the storage areas (bins) to accommodate capacity requirements or Service Centre changes
• Manage the transfer of stock to the correct storage location
• Plan and implement the timeous picking of materials according to the pick wave slips and applicable safety standards
• Assign and monitor RF user activity when packing and picking
• Resolve escalated pending goods issue operations
• Manage the adherence to metrics
• Identify problem areas and areas for improvement and take corrective actions
• Recommend changes/ enhancements to procedures, guidelines, policies and training when needed
• Provide input to the Operations Manager to determine future capacity and demand requirements
• Provide input to the evaluation and formulation of metrics, targets and actions for warehouse operations
• Identify relevant KPIs that align with the warehouse’s goals and objectives
• This could include metrics such as order fulfillment accuracy, on-time delivery, inventory turnover, labor productivity, and customer satisfaction
• Utilize warehouse management systems (WMS), inventory tracking software, and other technology solutions to collect real-time data on performance metrics
• Establish clear and specific performance goals and targets for the warehouse department, aligning them with overall business objectives
• Regularly monitor performance metrics and KPIs to track progress towards goals and identify areas requiring attention or improvement
• Analyse and accurately report on the department’s performance
• Identify and implement department improvement opportunities
• Identify and implement opportunities to reduce costs
• Manage staff performance in line with performance set targets
• Conduct daily/ weekly / monthly operational meetings with staff on Service Centre performance
• Implement and execute departmental projects
• Act in a customer centric manner that is in line with the service code
• Meet and exceed the requirements of internal and external customers