We want YOU 

We’re looking for an experienced and dynamic English Concierge Specialist to join our thriving tour operator business, specifically our Sales Support Team.

As the English Concierge Specialist for our tour operator business, you will be at the forefront of shaping our travel offerings through Serving as the primary point of contact for consultants. Your ability to assist guests with making reservations, arranging transportation and addressing other types of special requests will directly impact our competitiveness, profitability, and the overall quality of the travel experiences we provide. .

Your multifaceted expertise in  operations, client experience, supplier engagements, and communication and reporting ensures a holistic approach to ensures a holistic approach to manage top client experience and drive business success. By providing comprehensive administrative support to our Travel Consultants, you play a pivotal role in maintaining efficiency and consistency throughout the client’s journey. Your contributions across these key performance areas and reporting requirements will be vital in achieving our organisational goals and further establishing our tour operator business as a leader in the industry.

As an English Concierge Specialist your responsibilities will include, but will not be limited to: 

• Book hotel/lodge and logistic reservations, based consultant requirements 
• Responsible for travel request distribution to agents
• Supporting Sales consultants with all administrative duties
• Conclude on all aspects of the post confirmation of the booking
• Enquiry warming (to be handed over to Senior Consultant)
• Sales Quotes as first point of contact to support Senior Sales Consultant
• Work directly with Sales Managers to resolve client travel issues
• Customer service-related responsibilities from client and perform other office duties as assigned 
• Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved 
• Work with our rates team to resolve rates-related tasks and communicate with consultants 
• Log all required tickets relating to rates and product
• Timeous turnaround time (Sales Consultant request to be actioned within 24hrs)
• Ensure Concierge dashboard is updated and reporting done with sales managers 

Requirements

Our ideal English Concierge Specialist will possess:

• A National Senior Certificate/Matric 
• 2 years of experience in a Concierge or Sales Administrative Assistant role  in a Tour Operator Environment
• Based in Cape Town. 
• Great communication skills
• Willingness and drive to learn
• Excellent problem-solving skills 
• Ability to work in a fast-paced, deadline-driven environment.
• Excellent interpersonal and communication skills, with the ability to build relationships 

Not essential but advantageous:

• Degree/Diploma in Tourism