Description

As a  German Travel Documentation Specialist your responsibilities will include, but will not be limited to:

• Supporting Sales consultants with all administrative duties relating to clients travel documentation 
• Create accurate travel documentation for clients 
• Work directly with Sales Managers to resolve documentation issues which impacts client experience
• Customer service-related responsibilities 
• Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved 
• Work with our rates team to resolve rates-related tasks and communicate with consultants 
• Log all required tickets relating to rates and product
• Reporting

Requirements

Our ideal German Travel Documentation Specialist will possess:

• A National Senior Certificate/Matric 
• 2 years of experience in a Travel Documents role in a Tour Operator Environment
• Based in Cape Town
• Excellent speaking and writing in the German language. 
• Great communication skills
• Willingness and drive to learn
• Excellent problem-solving skills 
• Ability to work in a fast-paced, deadline-driven environment

Not essential but advantageous:

• Degree/Diploma in Tourism