KEY RESPONSIBILITIES: 

• Strategically develop and manage the EUC product portfolio, ensuring it meets market demands and delivers exceptional user experiences. Regularly review and adapt strategies based on emerging technology trends and customer feedback.
• Foster robust relationships with technology vendors and collaborate with cross-functional teams within the organization, such as sales, marketing, IT, operations, and finance, to drive product innovation and ensure cohesive strategy execution.
• Lead initiatives for market analysis, customer engagement, and go-to-market strategies, ensuring the EUC solutions are well-positioned and branded effectively in the marketplace.
• Drive continuous improvement in processes and workflows, leveraging customer feedback and market trends to enhance existing products or develop new solutions. Act as a subject matter expert, representing the EUC practice at industry events and through thought leadership opportunities.
• Oversee the development and execution of comprehensive training programs for both internal staff and clients, ensuring a deep understanding of EUC products and solutions, while also leading strategic partnerships to enhance the EUC ecosystem.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal: 

• Product Teams
• Key Account Managers and Sales Specialists
• Sales Managers
• Strategy Managers
• Commercial and Contract Managers
• Service Architects

Reasons for Interactions:

• Align to business objectives
• Collaboration
• Ideation and planning
• Client requirements gathering
• Outsource service design
• Support, guidance and managing risk

External:

• Vendors
• Customers

Reasons for Interaction:

• Strategy and products from vendors
• Requirements and commercial understanding

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Bachelor’s degree in Business, IT, or related fields.

Experience:

• Deep understanding of current EUC technologies, market trends, and customer needs.
• More than 5 years in an EUC environment .
• Proven experience in EUC product and vendor management.
• A good understanding of the EUC industry and market dynamics.