Areas of responsibility may include but not limited to

• Facilitate excellent service interaction between brokers and clients on dedicated portfolio
• Accurate, timely administration on service and claims
• Provide 1st call resolution.
• Achievement of monthly product and soft skills knowledge targets.
• Stakeholder engagement.
• Dealing with service providers
• Teamwork, self-management and alignment with Discovery values.
• To process, validate and liaise with clients, brokers and service providers following a client’s motor and non-motor loss or incident.
• Adherence to risk and compliance requirements.
• Teamwork, self-management and alignment with Discovery values.
• Portfolio performance based on agreed targets
• Collaboration, peer-to-peer coaching and training

Education and Experience

• Matric (Essential)
• FAIS Credits – full qualification (Essential)
• RE 5 qualification (Essential)
• 2 years’ minimum short term insurance claims and/or client service (financial advice) experience (Essential)
• Class of business certificate (Advantageous)
• Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
• Experience dealing with Brokers (Advantageous)
• Degree (Advantageous)