Key Purpose

• Proactively manage inefficiencies with system calculations
• Administration of cashback and reward queries related to Vitality, DiscoveryCard and Discovery Bank
• Solve for service/financial failures to drive business improvement by engaging with management and correcting the underlying issues.

Key Outputs

• First time resolution of queries through the ability to analyse numerical data and all other sources of information
• Providing superior customer service to internal/external stakeholders
• Payment management associated with adjustments/cashbacks

Competencies

• Writes and speaks clearly, convincingly and in a well-structured and logical way
• Initiates and generates activity and introduces changes to work processes through an immediate understanding of newly presented information
• Demonstrates an understanding of different organisational departments and functions
• Manages time effectively and performs against deadlines
• Sets high standards for quality, quantity, accuracy and productivity to achieve project goals
• Works productively in a pressurised environment with strong analytical and problem solving abilities
• Takes initiative and works under own direction
• Integrity, Honesty and Fairness

Qualifications & Experience

• Matric
• Capable of working in a high paced, pressured environment with strong analytical and problem solving abilities
• Paradigm knowledge

Required

• Excellent MS Office skills
• Knowledge of Discovery Vitality, DiscoveryCard and Discovery Bank Rewards
• Solid knowledge of accounting principles
• Finance Administration experience

Advantageous

• Intermediate Excel skills
• 12 months working experience in Vitality/Card
• Completed or working towards completing a tertiary qualification in Accounting/Finance