Job Description:

• Compile customer service measurement (In Full on Time – IFOT) and investigate failure reasons
• Vet routing and planning schedules to ensure IFOT objective is met
• Manage delivery communication to customers
• Investigate customer complaints and queries by liaising with customer, BP internal staff and 3PL’s
• Manage emergency deliveries by coordinating execution with 3PL’s, customers, CE&O and Sales Representative
• Raise credits for customer returns
• Run billable freight and resolve discrepancies
• OMS Tag – ensure SOPs are updated and action yearly review
• Report on Team Monthly Cyberscore
• Assist with Team Projects/Initiatives
• Support CLT Ops monthly reviews Finance related accountabilities
• Ongoing assurance on accrual and payment compliance with bpSA agreed processes
• Work closely with colleagues to develop and maintain good strong business relatrionships based on trust and honest discussion.
• Plan reports carefully and make well informed decisions in changing reports to suite, a possible multi-user or multi distributor organisation
• Participate and be actively involved in process changes which are ongoing to ensure smooth flow of information within the organisation

Travel Requirement

• No travel is expected with this role

Relocation Assistance:

• This role is not eligible for relocation

Remote Type:

• This position is a hybrid of office/remote working

Skills:

• Agility core practices, Analytical Thinking, Commercial Acumen, Commercial acumen (Inactive), Communication, Cost Management, Creativity and Innovation, Decision Making, Digital fluency, Inventory Management, Negotiation planning and preparation, Resilience, Risk Management, Sourcing strategy, Supplier Performance Management, Supply Chain Development, Supply chain management, Sustainability awareness and action