Job Description    
Key Responsibilities:

Franchise Operations & Compliance

• Oversee day-to-day operations of multiple franchise outlets within the assigned area.
• Ensure all franchisees adhere to company policies, brand standards, and operational procedures.
• Conduct regular site visits to assess store performance, hygiene, and customer service quality.
• Monitor inventory, stock levels, and supply chain efficiency.
• Ensure compliance with food safety and health regulations.

Franchisee Support & Training

• Provide training and ongoing support to franchisees and their teams.
• Assist in onboarding new franchisees, ensuring a smooth setup and launch.
• Identify operational challenges and provide solutions to improve efficiency.
• Conduct performance reviews and coaching sessions for franchise owners and managers.

Sales & Business Development

• Drive sales growth by implementing marketing and promotional strategies.
• Monitor sales trends, customer preferences, and competitor activities.
• Analyze financial reports and support franchisees in maximizing profitability.
• Identify opportunities for expansion and revenue improvement.

Customer Experience & Brand Integrity

• Ensure franchisees maintain high customer service standards.
• Handle escalated customer complaints and resolve issues effectively.
• Maintain a consistent brand experience across all franchise locations.

Reporting & Administration

• Prepare and submit operational reports on sales, performance, and compliance.
• Track key performance indicators (KPIs) and set targets for franchisees.
• Ensure accurate record-keeping for franchise agreements, contracts, and compliance documents.

Inherent Requirements    
Qualifications & Experience:

• Diploma or degree in Business Administration, Hospitality, or a related field (preferred).
• Minimum 3-5 years in a multi-unit management role, preferably in the food franchise or QSR (Quick Service Restaurant) industry.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and POS/CRM systems.
• Understanding of food service operations, health and safety regulations, and franchise business models.