Job Purpose

To minimise the impact of e-commerce fraud by assessing, identifying, and implementing effective fraud prevention strategies and controls on Nedbank’s Avo platform. The role involves detailed analysis of e-commerce transactions to detect and prevent fraudulent activity, ensuring the security of online transactions, and safeguarding client and organisational interests. 

Job Responsibilities

• Develop and implement comprehensive e-commerce fraud prevention strategies.
• Analyse transaction data to identify and prevent fraud trends.
• Collaborate with the platform owners to enhance security measures on e-commerce platforms.
• Educate and advise stakeholders on best practices in e-commerce fraud prevention.
• Monitor and evaluate the effectiveness of fraud prevention tools and methodologies.
• Work closely with IT to integrate advanced fraud detection technologies.
• Develop and maintain fraud risk reports for governance and compliance purposes.
• Provide insights and recommendations to reduce fraud losses and enhance the control environment.
• Liaise with payment processors and card associations to ensure compliance with industry standards.
• Stay abreast of emerging trends in e-commerce fraud and adapt strategies accordingly.

Essential Qualifications – NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Diploma in Cybersecurity, Criminal Justice, or related fields, Advanced Diplomas/National 1st Degrees are advantageous.
• Preferred Certifications
• Certified Fraud Examiner (CFE) – Preferred but not essential
• Certification in Cybersecurity or related fields is highly beneficial.

Minimum Experience Level

• 5 years’ experience in fraud prevention, with a specific focus on e-commerce or digital platforms within a banking or financial services environment.

Type of Exposure:

• Experience with e-commerce platforms and understanding of online payment systems.
• Strong analytical skills with the ability to analyse and interpret data related to e-commerce transactions.
• Proven track record in developing and implementing fraud prevention strategies.
• Experience in working with IT to enhance e-commerce platform security.
• Knowledge of the latest trends and technologies in fraud prevention

Technical / Professional Knowledge

• Budgeting
• Compliance reporting
• Employee engagement methodologies
• Financial Accounting Principles
• Forensic examination
• Fraud investigation methodology
• Governance, Risk and Controls
• Interviewing techniques
• Legal Risk and practice management
• Negotiation techniques
• Organisational behaviour theory
• Resource allocation principles
• Service level agreements