INTRODUCTION:

A luxurious, established Golf and Lifestyle Residential Estate situated in Honeydew Gauteng, boasting a Country Club with amenities such as a restaurant, bar, a gym and wellness centre, spa and hair salon, meeting rooms and conferencing facilities, is seeking an innovative and forward-thinking GENERAL MANAGER who will play a pivotal role in maintaining the estate’s reputation, financial stability and overall wellbeing. This role will report to the Board of Directors.

PURPOSE OF THE POSITION:

• Formulating and developing long term objectives for the sustainability of the Estate
• Ensuring that that all developments on and improvements to the Estate enhance value and comply with the relevant regulations
• Coordinating the efficient day-to-day management of the Estate inclusive of the Country Club
• Ensuring that the Estate is safe, secure, and maintained to the benefit of the Residents
• Ensuring the financial health of the HOA and the Country Club
• Promotion of the integrity of the brand of the Estate; and
• Build on good relations between the HOA and the Residents while ensuring that the appropriate laws, statutory regulations and Estate Rules are applied.

REQUIREMENTS:

Minimum education (essential):

• Suitable Tertiary qualification.

Minimum applicable experience (years):

• 20 years’ work experience with at least 10 years in a senior managerial position.
• Experience in Residential and Golf Estate management is NOT essential.

Responsibilities:

Leadership and Management:

• Provide strategic leadership to the HOA and Country Club team.
• Manage staff, including hiring, training, and performance evaluations.
• Foster a positive community environment and promote collaboration.

Community Operations:

• Oversee day-to-day operations, including maintenance, security, landscaping, and amenities.
• Ensure compliance with community rules, regulations, and bylaws.
• Coordinate with vendors and contractors.

Financial Management:

• Oversee the management of budgets for common areas, utilities, and services.
• Monitor expenses and financial performance.

Resident Relations:

• Interact with residents, address concerns, and maintain open communication.
• Direct and oversee communication to residents and golfing community.
• Promote a sense of community and neighbourly engagement.

Maintenance and Aesthetics:

• Ensure proper upkeep of common areas, landscaping, and facilities.
• Implement aesthetic enhancements to enhance curb appeal.
• Address any safety or maintenance issues promptly.

Legal and Governance:

• Work closely with the HOA Board of Directors.
• Assist in drafting and enforcing community policies.
• Handle legal matters related to the HOA.

Experience and skills required:

• Business management
• Project management
• Management of human resources
• A strong understanding of finance
• A working knowledge of the Companies Act would be an advantage
• An understanding of legal and governance compliance frameworks, ethics and
• processes
• An understanding of the different operations, such as security, facilities
• management and maintenance, roads and infrastructure, marketing and public
• relations, Golf Course and hospitality, IT and technical capabilities

Personal attributes:

Leadership skills:

• Strong leadership
• Clear communication

Legal and governance acumen:

• Legal understanding
• Governance knowledge

Financial management:

• Budget and financial literacy
• Resource allocation

Operational excellence:

• Property maintenance
• Vendor management
• Risk mitigation

Customer service and branding:

• Member experience
• Brand ambassador

Strategic thinking:

• Long term vision
• Innovation

People management:

• Team development
• Conflict resolution

KEY PERFORMANCE AREAS:

Strategic Goals (5%)

• Formulating and developing long term objectives for the sustainability of the
• Estate, in collaboration with the Board
• Ensuring that that all developments on and improvements to the Estate
• enhance value and comply with the relevant regulations.
• Developing and upholding the company’s culture and mission/vision; and
• Implementing strategic plans by working with senior stakeholders

Day to day service delivery (25%):

• Act as the figurative head of the organisation when communicating with members, Residents, Stakeholders and the public in general.
• Coordinate the efficient management of the Estate and the provision of the related services and make major decisions affecting the organisation.
• Lead the development and management of the organisation’s long- and short-term strategies.
• Manage the organisation’s resources.
• Appoint suitably competent Managers/Heads of Departments (HODs) when required and ensure that all Managers/HODs are held accountable for their respective departments and services including Business and Finance; Security and Risk; Operations and Compliance, Marketing and Communications; Golf and Country Club.
• Approve agreements and contracts for the organisation.
• Monitor performance standards and SLA’s for outsourced services contractors and enforce agreed standards; and Encourage constant service delivery improvements through systems, controls and work methods.

Financial Management and Administration (20%):

• Responsible for the P & L and Balance Sheet
• Responsible for the financial health of the HOA, Country Club and related facilities (including Debtors, Creditors and expenses)
• Collaborate with the Business Manager in preparing the annual budgets and submitting them to the HOA Board for approval.
• Delegate responsibility for the approved functional budgets as applicable (such as Security, Operations, Marketing & Country Club) and monitor performance against budgeted parameters.
• Obtain regular reports from the HODs and Country Club Manager, and submit quarterly and Annual Analyses and Reports to the Board
• Implement corrective action for out of budget expenditure and for ad hoc proposals.
• Monitor Capital Expenditure and ensure orders placed for Capex are delivered within the pre-approved Capex budget.
• Arrange for a structured Risk Analysis when required and institute appropriate action to prevent risk factors and minimise potential consequences.
• Ensure the health and safety/security measures in place are adequate to protect people, assets and facilities.
• Ensure that all the necessary insurance cover is in place.

Planning and Strategy (10%):

• Participate in Board meetings as required, maintaining the vision and strategic direction of the HOA and Country Club
• Delegate functional goals to the various management areas with measurable delivery targets in order to achieve the approved strategic priorities.
• Monitor ongoing performance against the agreed targets.
• Provide guidance and support to the Managers/HODs
• Collaborate with the appointed Directors regarding their areas of responsibility; and provide information, responses and support as requested by the Directors from time to time.

Managing Areas of Responsibility (10%):

• Ensure the financial integrity of the Estate is maintained through timeous and accurate monthly reporting.
• Ensure the budget process is sound and robust.
• Ensuring that the annual audit is well planned and executed by the appropriate external auditors as appointed from time to time.
• Ensure the security processes and protocols of the Estate are kept up to date and functional to maintain the safety of the Estate.
• Ensure all projects are on time and within budget and achieve the desired outcome.
• Ensure that the Estate’s infrastructure is well maintained with problems identified and repaired timeously.
• Ensure that the marketing, PR and communications of the Estate promotes the integrity of the brand.
• Ensure continuous events and promotion of Resident well-being.
• Ensure timely and informative communications with the Residents.

Country Club Management (15%):

• Ensure that the Country Club and Golf Course are well maintained.
• Ensure that Club Services, including outsourced services, meet the defined expectations.
• Ensure processes, practices and systems enhance efficiency, quality of service and profitability.

Compliance – with legislation and with Estate Rules and Regulations (5%):

• Ensure that all Estate policies, procedures and practices comply with legal and environmental requirements.
• Ensure that adequate policies are in place to guide Residents, Staff, Visitors and Contractors and that there are defined penalties for serious transgressions.
• Ensure that all relevant parties comply with the OHS legislation.
• Ensure compliance with relevant regulatory legislation.
• Ensure timeous management of Board and Member meetings with the relevant Minute Books and administration.

Human Resources Management (10%):

• Ensure compliance with all HR related legislative and regulatory requirements.
• Improve and promulgate HR Policies and Procedures
• Ensure that the various functional structures are clearly defined and that individual Managers/HODs and Staff are informed regarding the requirements of their positions.
• Ensure that Managers/HODs have clear goals and that their performance is managed in accordance with the goals.
• Develop, train, reward and retain a competent Management/HOD team in all key functions, recruiting when necessary.
• Monitor and promote collaborative work relationships within the HOA Management Team
• Convene regular management meetings; and
• Ensure that any disciplinary and poor performance issues are dealt with promptly, fairly and in accordance with labour legislation.