Job Description

Team Management:

• Monitor and manage team and their allocated productivity in line with SLA mandate.
• Manage team tasks on allocated task managers in line with SLA mandate.
• Ensure staff compliance to divisional and organizational processes, procedures and policies.

External Monitoring:

• Monitor customer sites and ensure maximum uptime to perform appropriate downloads.

Systems and Distribution Channels

• Manage and monitor team’s data integrity and compliance on internal and external platforms and distribution channels.

Quality Assurance:

• Ensure Quality assurance checks are completed and communicated to team members and coach rectify where required.

Queries:

• Assist and complete allocated queries received from internal and external customers and delegate where necessary.

Reporting:

• Complete daily, weekly, and monthly reports for internal and external stakeholders and distribute accordingly.

Requirements:

Matric. Certificate or similar in Team leadership. 2 Years minimum in team leadership role. Advanced Microsoft Office Experience.

Advantageous:

• Microsoft BI report creating Microsoft Access database creating and management.

Personality:

• Self-driven
• Self Motivator
• Strong leadership skills.