Description

Responsibilities

• Assess client needs in terms of special interests, special needs, and affordability/budget
• Quoting of all services requested by clients within the required turnaround time
• Reservations of all services requested by clients
• Acknowledge receipt of written requests received from agents
• Respond to written requests and provide written confirmations
• Opening of client files according to TDM standards
• Loading reservations on Tourplan
• Ensure confirmation of services with suppliers
• Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
• Arrange Meet and Greets as required
• Documentation Management of all Reservations:
  • Itinerary planning and layout
  • Compile travel packs for clients
  • Vouchers
  • Rooming lists
  • Filing
• Ensure that clients invoiced for all services and invoices provided to clients timeously
• Manage payments and Account queries
• Book tour guides services as required
• Ensure that the best rates are always negotiated and secured with the preferred supplier

Qualifications and Expertise

• Matric / Grade 12
• Travel & Tourism qualification would be preferable

EXPERIENCE

• 3 years work experience dealing with groups & group series within the tourism industry

Competency

• Fluent in written and spoken German
• Understanding complex and detailed costing and itineraries for groups
• Tourplan knowledge and execution would be preferable
• Knowledge of Group booking, quotations, and costings
• Ability to negotiate with suppliers for availability and rates
• Knowledge of customers’ needs and products
• Excellent South African and Regional geographic knowledge
• Strong product knowledge
• Strong logistical knowledge