Job description
Primary Responsibilities for the Role

•  Investigate incidents relating to systems, within the scope of control and assign to other departments where necessary.
•  Continuous communication with originators of incidents with regards to their status and activity.
•  Perform reconciliations for the subsystem in the scope of control
•  Recommend corrective actions after investigation.
•  Participate in internal audits.
•  Provide client support on the use of the ITS Integrator systems as per maintenance and service level agreements (SLA).
•  Log incidents on the ticketing system in response to customer or internal reports.
•  Monitor statutory regulation alignment to the system within scope of control.
•  Responsible for the integration between sub-systems allocated to the team and other ITS systems.
•   Compliance to the ISO 9001:2015 Support Procedure
•  Adhere to published procedures and standards.
•  Maintain records in accordance with published procedures.
•  Initiate corrective and preventative action as per standard procedure.
•  Monitor effectiveness of corrective and preventative action.

Minimum requirements
Minimum Qualification Experience RequireD

•  Matric relevant qualification (e.g. Business Analysis/Testing Certificate etc.)
•  Or 3 years of experience on the related subsystem

CORE COMPETENCIES

KNOWLEDGE

•  Intermediate business process knowledge
•  Intermediate understanding of business principles
•  Intermediate knowledge of statutory legislation
•  Identify opportunities to sell systems and services to existing clients
•  Intermediate knowledge of the sector
•  Intermediate knowledge of the ERP systems function
•  Intermediate knowledge of different modules in the various suite of products
•  Continuous development of knowledge of software systems within scope of control.
•  Continuous development of knowledge of business practices that are addressed by software systems within scope of control.

SKILLS

•  Ability to perform medium to complex investigations
•  Design & analysis skills
•  Research skills
•  Mentoring and coaching skills
•  Conduct Training and Consulting
•  Ability to grasp business practices and recommend alternative solutions
•  Intermediate problem-solving ability
•  Ability to create, compose and edit written materials
•  Agile and adaptable

COMMUNICATION SKILLS

• Proficient written and verbal communication skills
•  Proficient presentation and report writing skills
•  Proficient negotiation skills
•  Interpersonal skills

SYSTEM KNOWLEDGE

Have intermediate knowledge of:

Human Resource

•  Appointments and Biographical Details, including:
• Integration to other Subsystems (
• Impact in Payroll
•  Secondary Contracts
•  Leave System including setup functionality
•  Log files and reports
•  Routing and setups

Personnel iEnabler

•  Web Appointments & Approvals
•  Secondary Contract Claims & Approvals
•  Leave
•  Biographical Maintenance

Payroll

•  ED Code definitions, including impact of statutory components i.e. Tax Codes, UIF, Skills, COIDA, GLA Allocation and impact
•  Globals and impact including TGP setups vs Basic plus Benefits
•  Definition and use of Funds, Tables and their structures, impact on calculations
•  TGP Setups vs Basic plus Benefits
•  Medical Aid Calculations including Tax Credits, AMTC, Fringe Benefits
•  Payroll Postings – where GLA comes from etc. Automated postings vs manual postings
•  Salary Calculations – Calc Numbers / Seq Numbers, finalization of salary calcs
•  Rollbacks / Re-calcs vs Late Calcs
•  SARS Submission process plus understanding and clearing validation errors
•  Salary Increases, process followed