DESKTOP SUPPORT                   

• Answers, evaluates, and priorities logged requests for assistance from users requiring assistance with catalog of services requests.                 
• Logs and tracks calls using incident and problem management database provided through the service desk                          
• Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support                

SOFTWARE AND HARDWARE INSTALLATIONS AND SUPPORT                         

• Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.               
• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.                             
• Sets up and support for boardrooms or for training use.                           
• Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment.                          

INFORMATION TECHNOLOGY ADMINISTRATIVE FUNCTIONS                          

• Liaises with service providers on information technology equipment and repairs and maintenance thereof.                 
• Administers assets by updating the hardware and software asset register that includes asset disposal.              
• Administers licensing in the software license bank.                    
• Maintains the information technology store room, server room and office by keeping it neat and tidy and free of any health and safety risks.   

Qualifications 

• Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +                 
• Internship for 6+ months                          

COMPETENCIES REQUIRED                  

• Good interpersonal skills including willingness to assist, communication and following up                        
• Computer literacy and systems administration                             
• Time management, organisational skills, willing to work flexible hours                            
• Initiative and problem solving prowess                             
• Ability to cope in a pressured environment                      
• Driver’s license and transport