Your responsibilities will include:

• Ensuring customer order dates are met through rigorous management of our supplier delivery times and order fulfilment
• Ensuring customers are updated on late delivery timeously
• Root cause analysis of customer service failings within category to drive process improvement
• Defining and managing clear standard operating procedures
• Manage suppliers against clear delivery SLAs
• Drive supplier compliance & conduct root cause analysis of delays
• Work with Retail team to ensure delivery performance is in line with agreed delivery SLAs for suppliers
• Ensure buying disciplines and effective order management are being adhered to within category
• Status tracking of shipments up to delivery into warehouses
• Reconciling all receiving discrepancies with Warehouse, Suppliers, and internal Accounts
• Feedback and reporting to Payable team to ensure supplier accounts are up to date
• Manage the inbound team such as individual performance, deadlines, and expectations.

Attributes:

• Analytical, strong process improvement approach and structured thinking
• Solutions-oriented, can-do attitude, self-motivated
• Ability to motivate, manage, discipline and develop team members
• Strong prioritization, time management and project management skills
• Strong verbal and written communication skills

Qualifications:

• 4+ years process improvement / engineering / logistics experience
• Proven track record of managing teams
• Bachelor’s degree advantageous