Job Purpose

To provide essential support to the advisors and our clients, in line with the 6-step financial advice process, whilst ensuring overall contribution for growth in revenue, profitability, and market share for Distribution in Wealth Management.

Job Responsibilities

• Manage the end-to-end client onboarding, maintenance and offboarding processes.
• Managing the relationship linked to various stages of the client’s journey, from new business, additional investments, client reviews, and all compliance and risk related matters.
• Prepare pack for new client/secondary accounts, including application forms, and conducting relevant searches.
• Checking the completed packs received from Advisors/clients for accuracy before submitting for approval to the various teams, including onboarding and compliance.
• Adopt and execute with a client centric approach in all aspects of focus and delivery.
• Manage and fulfil on all client related responsibilities on the 6-step advice process which includes direct support to the advisor and client, as well as identifying opportunities for cross-sell and up-sell.
• Preparation of client review packs encompassing Client and FAIS reviews for Advisors.
• Establish, build, maintain, and support relationships with clients through regular engagement directly with client.
• Responsible for client relationship and experience by facilitating and helping navigate the client through the business with regards to queries and requests.
• Loading and updating client information and details on relevant systems for workflow tracking and other updates as per business process and requirements.
• Manage workflow on systems and processes into the various support teams, for example: CRM.
• Manage client relationships for advisors and business which includes preparation, scheduling appointments, follow up to appointments, and post review capturing.
• All activities linked to preparing, analysing, and reviewing the transactions in the investment business whilst supporting our clients and advisors, and aligning to business, compliance, and risk processes.
• Sales and transaction specific liaison which includes client contact & contact with various other support teams to fulfil on Advisor/client requests.
• Management of all investment related requests from the client and advisors.
• Preparing all compliance and risk templates related to the client namely, EDD /FICA and High-Risk. 
• Deliver service to clients by ensuring that client expectations are understood and met in line our distribution segmentation strategy.
• Managing and loading leads and sales activity for advisor/s.
• Attending to data quality related reports.
• Drive, embrace and embed use of automation and digital tools in the business. 
• Educate and support clients with digital features on the app.
• Optimise efficiency and effectiveness with regards to processes, systems, and technology.
• To be responsible for self-upskilling, growth, and development.

Minimum Experience Level

• 3-5 years’ experience in a related financial services industry

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant industry specific qualification in sales and advice. 
• Finance Degree.

Essential Certifications

• Regulatory examination (role dependent)

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Data analysis
• Business writing skills
• Relevant regulatory knowledge