Job Purpose

• Develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. May analyze and design databases within an application area, working individually or coordinating database development as part of a team. Provide development and investigative support to relevant stakeholders.

Responsibilities

Applications Software Maintenance

• Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.

Customer Support

• Carry out a range of customer support activities, including handling customer cases and enquiries that are more complex or outside the norm.

Application Software Development

• Contribute to development of existing and new applications by analyzing and identifying areas for modification and improvement. Contribute to development of new applications to meet customer requirements.

Testing IT Performance

• Perform routine website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.

Improvement / Innovation

• Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine supportive services.

Information Security

• Support implementation of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.

Operational Compliance

• Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Education

• School Grade 12  (Required)

Experience

• 1 -2 years’ experience using the relevant programming language or technologies (Advantageous) Previous experience with a financial services environment (Advantageous).