Description

Identify Operational Methods and Processes

• Utilise relevant tools (e.g. Visio, PowerPoint, Excel, etc.) to identify, define and document the existing operational methods and processes to increase efficiencies, reduce costs and contribute to revenue opportunities.
• Utilise relevant tools to identify and document proposed improved processes and operational methods.
• Facilitate workshops (Joint Application Design) with relevant stakeholders to gather information to determine the busines requirements.
• Document business requirement documents, business requirement specifications or functional requirement documentation.
• Prepare business case documentation for operation methods and process improvements as applicable.
• Plan, conduct and facilitate time and motion studies across all business functions, as and when required.

Design Operational Method and Processes

• Apply relevant business process design methodologies (e.g. Lean, Six Sigma, etc.) to design improved business processes.
• Facilitate the engagement between stakeholders to get approval and signoff for the proposed design.
• Create and compile business requirement documents, business requirement specifications or functional requirement documentation for mini projects or less complex interventions, obtaining approval and signoff as and when required. In the absence of a Business Analyst
• Perform Root Cause Analysis where process breakdowns are identified and develop countermeasures.
• Present proposed designs to relevant stakeholders and facilitate coordination of activities to enable quality delivery on design.
• Facilitate user acceptance testing for the improved operational methods and processes.
• Contribute towards the development of training content for business users.

Implement Operational Methods and Processes linked to allocated projects

• Facilitate business readiness for implementation.
• Coordinate the delivery of operational methods and processes in accordance with the design.
• Obtain signoff on implementation.
• Track benefits of improved operational methods and processes.
• Work in close conjunction with the Regional Q&E to ensure a proper handover is facilitated to enable embedment and operationalisation

Requirements

Work Experience

• With a Btech: 2 Years Work Experience.
• With a Degree in Industrial Engineering or Operations Management: 1 Year Work Experience
• With an Honours in Industrial Engineering or Operations Management: 6 Months Work Experience.

Educational Requirements

• Btech Industrial Engineering or Operations Management
• Degree or Honours in Industrial Engineering or Operations Management- Preferred