Key Accounts Manager needed at Fidelity Services Group

Duties & Responsibilities:

• Source and acquire new business in B2B and SME through an ongoing prospecting plan 
•  Generate business in the assigned accounts as well as attain new accounts for the business in line with Targets as set from time to time
•  Ensure client’s needs and expectations are met by the business
• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate accounts to stay with the business and create new customer relationships
• Ensure profitable sales volume and strategic objective targets are met 
• Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards
• Work closely with the customer support and resource management departments in an effort to meet customer performance objectives as well as the customers’ expectations through complimentary cross-functional efforts
• Regular follow up of orders
• Assist with timely collections of outstanding invoices
• Developing Budgets
• Managing any issues that may arise with both internal and external customers
• Help develop initiatives to increase customer satisfaction and retention
• Assist the Company’s management with company-wide strategic planning
• Ensure works are executed as per company policies and procedure
• Prepares detailed proposals/quotes dependent on each consumer’s requirements

Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Minimum 3 years’ experience
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great Interpersonal Skills
• Prior experience in Telematics advantageous