Key Accounts Manager – Packaging Job at Sandi Crowther Recruitment

• An exciting senior-level appointment is available at a well-established supplier of packaging products to major blue-chip customers. This role is ideal for a dynamic, analytical, and commercially astute leader who thrives in a manufacturing environment and is passionate about driving customer success and business growth. A Bachelor’s Degree and 5–10 years’ experience within a manufacturing environment secures.

Key Focus of the Role

• You will take ownership of strategic customer relationships, drive high-level commercial deals, and identify opportunities for growth through innovation, market insights, and effective account management. This role requires a balance of strategic thinking, relationship management, and operational execution.

Key Responsibilities

• Build and manage strong relationships with key strategic customers, acting as the main point of contact
• Drive customer growth through effective account management, upselling, and new business development
• Monitor market trends, pricing, and customer performance metrics to inform commercial decisions
• Manage and grow the sales pipeline, promoting innovative packaging solutions
• Negotiate and administer contracts, including pricing, rebates, and SLAs
• Oversee account performance, including forecasting, stock, debtors, and overall profitability
• Collaborate cross-functionally on stock management, cost-saving initiatives, and operational improvements
• Conduct regular customer reviews and ensure alignment with business objectives

Requirements

• Bachelor’s Degree (NQF 7)
• 5–10 years’ experience in a demanding manufacturing environment
• Minimum 5 years’ experience in a senior customer management role
• Proven track record in key account management and commercial deal-making
• Valid driver’s licence and own reliable vehicle
• Strong communication and interpersonal skills, with the ability to engage at all levels
• Excellent organisational and time management abilities
• Strong analytical, problem-solving, and negotiation skills
• Self-motivated, goal-oriented, and able to lead and mentor a team
• Solid understanding of B2B environments and key customer dynamics
• Ability to analyse sales data and translate insights into actionable strategies
• Experience within the packaging industry is advantageous