What you will do in this role

As a Learning and Development Business partner you’ll be:

• Maximising efficiencies through the design, development and delivery of creative and tenacious learning solutions
• Identifying revenue generating opportunities through continual improvement of training materials, implementing trends and the changing client call mix into induction and up-skill collateral
• Monitoring and measuring the overall team and individuals’ performance against KRA’s
• Being accountable for coordination of management development with the training administrator, project and client training, customer excellence academy and training to support published HR policies
• Delivering excellent standards of internal and external customer service monitoring and benchmarking standards of customer service; regularly conducting analysis and reporting on satisfaction levels, and actively seeking and acting upon feedback
• Monitoring and reporting on site training activity to the training administrator to ensure that all L& Development progress reports and management reports are delivered by set deadlines, highlighting successes and areas of concern with a proposed course of action
• Feeding back to the wider team on changes within L&D to improve quality of department and support cross site implementation of successful change interventions
• Seeking opportunities to drive employee engagement through L&D solution / support
• Identifying and prioritising all challenges and limitations, supported by the proposal (and where appropriate a business case) detailing effective solutions
• Working closely with the wider L&D team, the site management team and senior management team to ensure best practice and consistency in the delivery and implementation of the policies, procedures and processes
• Proactively building and developing strong relationships with other departments (HR, Recruitment, Operations, Compliance, IT, R&P, facilities etc.) to enhance working practices and be able to call on these key partners to support the L&D department, and offering support as required
• Forward planning, coordinating and scheduling all site learning solutions; coordinating all resources including rooms and trainers and considering cost and operational management views

Your qualifications and experience

Concentrix + Webhelp is a great match if you have:

• The ability to ensure compliance with Health & Safety, care for the Environment, and expenditure within budgetary controls
• Training Management experience
• Proven written, oral communication and influencing skills
• Excellent analytical and numerate skills
• Team management and development experience

Please note that the appointment will be made in line with the Company’s EE Plan.