Logistics Coordinator, Operations needed at DSV
Job title : Logistics Coordinator, Operations
Job Location : Gauteng,
Deadline : February 08, 2025
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BASIC MINIMUM REQUIREMENTS FOR THIS ROLE
- Relevant Tertiary Qualification in Logistics, Supply Chain Management, Transport management – advantages
- Additional Computer Skills
- Proficient in Excel/PowerPoint for data management and reporting
Job-related Requirements
- 2-5 years relevant experience in:
- Retail / Logistics industry (Transportation Role)
- Supply chain environment.
- Customer Services with regards to dealing with all levels of functions from clients (internal & external) within a Warehouse and Transportation environment.
- Transporter service level management
- Intricate understanding of synergies to be able to achieve the best output between the warehouse & transporter as per the clients’ requirements/KPI
- Extensive knowledge of Inbound, Outbound and Return processes and workflows including transportation requirements (Warehouse/Transport)
- Sound and proven skills in Organizing, Directing, Controlling & Monitoring.
- Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.
- A sound understanding of the Supply Chain. Good understanding of domestic and cross border/international transport requirements
- Focus on compliance levels with regards to documentation and export & import controls
- Good interpersonal skills for client account management. Must be able to build and maintain strong relationships with customers (internally & externally)
- Must have the ability to handle conflict on a tactical and operational level.
- Must be able to communicate effectively and efficiently with all levels of management.
- Punctuality and good time management skills are essential elements for this position.
- A good understanding of MRP management principles Very good analytical skills, and ability to think logically
- Must be able to work under pressure.
- Assertive
- Forward Thinking
- Pro-active solution driven/orientated.
- Self-Motivated
- Good with people
- Taking responsibility and accountability
- Attention to detail.
- Sense of urgency
ADDED ADVANTAGES FOR THIS ROLE
- Retail experience & understanding
- Exposure to strategic clients and communication channels
- Excellent reporting skills
MAIN PURPOSE OF THE ROLE
- This role will be responsible for the management, support and coordination of all transporters information and deliverables to ensure the customers service levels are met.
- Transporters deliverables / SLA management
- Reporting to relevant stakeholders
- Co-ordinating/Consolidating all the information from various transporters in a presentable manner.
- Invoice management and execution.
- Build and maintain a strong business partnership with the existing customers & transporters.
- Consciously looking for value adding opportunities to improve current processes and deliverables as per the client contract.
- Overall service and development within the transportation space
- Good understanding of domestic and cross border/international transport requirements
- Ensuring compliance with regards to documentation and export & import controls
- Proactively driven to identify, action, and manage on deliverables.
- Transporter management: Co-ordinating/Consolidating all the information from various transporters in a presentable manner
- Understand the client’s business & requirements.
- Understand the client’s customer requirements.
- Develop a strong, trusting relationship with clients and transporters.
- Deep understanding and execution of contractual SLAs & KPI’s
- Proactively driven to identify, action, and manage on deliverables.
- Adherence to tasks not stipulated in job profile i.e., audit compliance, adhoc duties due to operational requirements.
- Maintain various reports in line with KPI and contractual obligations.
- Complete daily system checks to ensure all data to and from the transporters system is working.
- Daily team meetings with various stakeholders, aligned to client and transportation deliverables.
- Ensure client queries are managed daily and necessary escalation and issue resolution is addressed within KPI
- Support in creating and maintaining processes, SOP’s, Work Instructions etc.
- Training and role out of change management processes
- Ensure on going performance measurement, systems and metrics are used and in line to service excellence and client centricity
- Have clear and consistent communication within operation and between the warehouse, transporter and client to ensure all achievements and exceptions are managed pro-actively to ensure proper management of expectations
- Consistently reviewing data to identify areas of improvement to support the overall services and development of the transportation product.
- Invoice management and execution.
- Good understanding of domestic and cross border/international transport requirements
- Focus on compliance levels with regards to documentation and export & import controls
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Transportation / Logistics jobs