KEY RESPONSIBILITIES

MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

• Achieve monthly and annual sales targets.
• Focus on the make-up axis as a key driver
• Assist in setting up and driving sales at events/launches/retailer activities once certified by DG
• Provide feedback on sales/customer related issues or concerns timeously.

BRAND MANAGEMENT

• Monitor competitor activity, stay up to date with current industry trends.
• Ensure that hygiene and safety standards are maintained according to brand requirements at all times.
• Adhere to and maintain brand standards at all times.

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

• Ensure that stock is merchandised according to merchandising guidelines.
• Report out of stock to line manager daily to drive sales and maintain an exceptional client experience.
• Execution of all responsibilities with regards to stock administration, stock loss prevention, stock level control and management.
• Implementation and adherence to operating procedures and policies at all times.
• Ensure adherence to asset control and security procedures.
• Execution of all responsibilities with regard to point of sale.

CUSTOMER EXPERIENCE

• Provide exceptional and consistent client experience to all customers.
• Uphold and reinforce the Customer journey and experience standards.
• Build relationships, loyalty and inspire confidence in customers by creating unique make-up looks.
• Use expert makeup skills when demonstrating products to customers.
• Share make-up tips, expert knowledge, current trends and provide customers with a personalized, educational experience.
• Drive increased customer database (attraction of NEW customers).
• Implementation of CRM processes and procedures.

 TEAMWORK

• Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable.
• Focus on make-up axis, however, still maintain a BC role in fragrance to achieve brand targets as set out by the company
• Support and assist new team members with onboarding and orientation.
• Ensure that exceptional; consistent standards are maintained.
• Live the company and brand values.

ADMINISTRATION

• Complete daily tracking sheets/reports and submit as required.
• Provide retail reports and updates as required.
• Assist the Store Manager and Assistant Manager as required.

REQUIREMENTS/QUALIFICATIONS

• At least 3 years’ cosmetics experience within a retail environment
• At least 3 years’ advanced make- up experience
• Certificate in Make-Up is compulsory
• Must be able to demonstrate expert knowledge and current industry trends
• Must be a team player, an active learner and problem-solver
• Must be willing to work weekends and shifts as required by the retailer
• Must have own transport