JOB DESCRIPTION

• MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Manager: Gateways, Ayoba and Apps must therefore ensure the successful delivery in context of:
• An expertise-based multicultural organisation. 
• A dynamic and evolving field of Telecommunications
• Revolutionary workforce practices which are bringing together global labour markets
• Management of executive and local shareholder expectations across MTN and its OpCos
• Dynamic legal and regulatory environment
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Africa’s digital economy is poised for acceleration with digital services becoming increasingly relevant in our markets. While MTN already plays in several attractive verticals, there are several challenges that hinder competitiveness and growth. 

RESPONSIBILITIES

• Manager: Gateways, Ayoba and Apps will be accountable to achieve the following objectives:
• Deploy Digital services portal across all territories and engage with Group Technology and IT to manage the development and deployment, OPCO engagement, stakeholder management and to manage roadmap and backlog ensuring that IT delivers capabilities on time and per expectation
• Participate in daily stand up, sprint planning and all ceremonies related to the project 
• Setting up reporting and BI on the key project and ensuring that all reporting requirements are delivered including integrating multiple data sources to provide a single dashboard accessible at the OPCO and group level 
• Translate and communicate the business requirement into tech deliverables 
• Administer requirements discovery, solution design, user story writing, feature development, and user acceptance testing
• Implement strategies and long-term vision to build best-in-class digital products
• Conduct user research and usability studies, collaborating with designers, developers, and research teams throughout the process
• Participate in market research, validation, and white space analysis to identify opportunities for new or existing features and functionalities
• Develop and manage product development projects, ensuring they are completed on time, within budget, and to the required quality standards.
• Work with team members to identify technical requirements and create project plans to meet those requirements.

QUALIFICATIONS

Education:

• 4-year Bachelor degree in Computer Science, Engineering, Operations Management, or a related field
• Post Graduate Qualification would be advantageous.

Experience:

• 3 – 5 years of experience as a Digital Product Manager or a similar role
• Portfolio of established digital products and deployment across multiple territories 

Competencies:

• Strong analytical, prioritization, and negotiating skills
• Experience in usability and customer-focused design
• Passion for building great products to solve customer and business problems
• Deep knowledge of product lifecycle
• Advanced knowledge of telco & digital services technologies
• Strong communication and interpersonal skills
• Strong project management skills
• Agile methodologies and agile project management