Minimum Requirements

• Grade 12
• 2 to 3 years retail experience and acceptable aptitude in computer applications

Competencies

• Planning & Organising
• Time management, Leadership and control
• Maintain platforms – optimum performance throughout the day.
• Problem solving
• Manage staff to meet deadlines
• Ability to foresee challenges and provide solutions within the scopes
• Sales growth planning Budget management (read, understand, take action)
• Human resource management skills (including communication and training)
• Proficient in SAP and Omnichannel Operating systems
• Assertiveness and decision making
• Conflict management
• Ability to delegate
• Control Expenses on labour, consumables, transport, equipment, packaging

Key Responsibilities  

• Plan and manage to meet the sales budgets.
• Maintain security protocols and ensure that stock losses are prevented.
• Manage the relationship between your department and our service providers.
• Manage the labour with the division.
• Ensure that Industrial relations issues in the departments are handled.
• Monitor and maintain KPI’s that are congruent with each platform.
• Actively manage the labour cost within the labour budget for the department.
• Ensure stock accuracy and availability are communicated to the necessary role players.
• Ensure customers queries and complaints are addressed expediently.
• Consistently manage and maintain minimum standards.
• Effective communication with managers and supervisors reporting to you and external omnichannel teams.
• Ensure administration processes related to the issuing, processing and storage of documents are maintained.
• Order consumables and packaging in time and within budgets.
• The daily maintenance and housekeeping of each work area.
• Monitor the service providers performance in accordance with the respective SLA’s.
• Manage the assets/equipment of the OLS department to assure it is in good working order and to prevent loss/damages.
• Manage the refunds/returns processes in the Online Shopping department on a continuous basis.