Manager Strategic Customer Partnerships needed at Rand Water

Minimum Requirements

• Minimum Education: Honours degree in business administration,marketing or finance (NQF level 8) 
• Desired Education : MBA/MBL degree will be an added advantage (NQF level 9) 
• Minimum Experience: At least eight years’ management experience in the water sector

Primary Duties

• Effective overall management of the full range of Customer Service and customer relationship activities within Rand Water in line with customer needs
• Coordinating tariff consultation processes with customers and stakeholders in line with MFMA and PMFA
• Ensuring that bulk water supply contracts are in place (Valid) for all customers, and also the effective management and servicing of those contracts
• Ensuring that Rand Water’s key strategic objectives of Customer Service Orientation is upheld throughout the organization.
• Acting as front end interface with customers for the organisation. Retain, develop and revitalise existing customer relationships/partnerships and explore and acquire new business opportunities
• Conducting customer’s satisfaction surveys
• Managing customer payment and taking corrective action against defaulting customers in line with the Rand Water Credit Management Policy, MFMA, PMFA, Intergovernmental Relations, Bulk Water Supply Contract and PAJA
• Reduce debtor days in line with Rand Water’s corporate key performance indicators by ensuring that all customers pay within the contractual period
• Commission, harness and interpret research from internal and external sources – particularly in terms of understanding customer needs and market research for products and services
• Co-ordinate and align the department’s initiatives & programmes with other relevant programmes within Rand Water
• Facilitate Water Services Forum and evaluate their impact
• Coordinating sales and demand projections
• Over see that customer service teams and attend to customer requests satisfactorily
• Develop budgets for approval and monitor expenditure against budgets
• Performance management by aligning strategic objectives with deliverables of key account management and managing resources (people and money) in the department

Knowledge

• Knowledge of the water supply services market and competitors’ key dynamics
• Proficient in all Microsoft applications as well as CRM software