Manager – TFLS Project Support Technology Information needed at MTN
Job title : Manager – TFLS Project Support Technology Information
Job Location : Gauteng,
Deadline : May 04, 2024
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RESPONSIBILITIES
Key Performance Areas
Strategic Planning:
- Develop a Project Governance Framework driving accountability across the delivery value chain
- Develop the contracts management and SLA management framework for vendors
- Provide input and guidance to service delivery efficiency
- Ensure alignment and acceptance of RACI across the value chain between customer, Business, Network teams and vendors
- Implementing a company-wide approach to running projects to ensure best practice methodologies are used within TFLS and that smaller projects are “operationalized” and owned by regional TFLS teams.
Operational Planning:
- Manage the interface between Finance Administration for TFLS with Business Finance
- Align TFLS with the organisation financial policies and processes
- Ensure the team has heightened focus on revenue impacting projects and apply relevant prioritization
- Ensure alignment between the warehouse functions and the projects equipment demands
- Ensure a balance between project equipment demands and available stock with timely ordering to support business needs
- Manage implementation, integration, and adoption of service delivery order workflows
- Manage TFLS accurate high-quality reporting on a weekly and monthly basis
- Close management of TFLS risk register and POPI compliance
- Monitor, communicate and promote awareness of TFLS business risks and compliance requirements
- Continuously monitor Vendor and Third-Party SLAs and implement penalties where necessary
- Project Manage Third-Party service delivery ensuring delivery within agreed SLAs
- Tightly Manage escalation process with Third Parties
- Implement effective stakeholder engagements
Capacity building:
- Ensure the team has the appropriate skills and resources to meet planned business demand
- Dimension team and individual staff members in accordance with industry best practice
- Maintain optimal resource capacity for both FTE and contractors to ensure business continuity and knowledge retention
People and Culture:
- Lead, develop and coach the team and project managers in TFLS
- Drive a culture of high performance, accountability, and consequence management
- Continuous assessment of delivery capabilities
- Ensure team develops an understanding of delivery across an environment of highly skilled ICT and Converged specialists
- Act as an ambassador and role model for MTN Enterprise and Wholesale Business by living the brand values and vital behaviours
- Help to make the TFLS environment the best place to work
- Improve the employee engagement through the GCA related initiatives
- Ensure the attraction, development, and retention of talented resources
- Ensure a culture of continuous evaluation and improvement
Governance and Control:
- Strictly follow and ensure team compliance of relevant policies and procedures
- Establish Governance framework for effective control of purchase orders
- Comply with existing business governance where required
- Implement proper controls and processes to identify and minimise mistakes when raising purchase requisitions
- Ensure proper project controls are in place to manage financial and operational risks across the business
- Appropriate implementation of DoA to facilitate minimal delays in approval process of purchase orders
- Implement adequate controls and processes to facilitate forward and reverse logistics of project equipment
- Ensure compliance with appropriate procurement policies and procedures
QUALIFICATIONS
Education:
- 4 Year Tertiary qualification in Telecommunications or Electronic Engineering or Project Management
- Business Administration Degree is highly advantageous
- Certification in Prince 2 Practitioner or PMP
Experience:
- Minimum of 5 years’ experience in the Telecommunications environment; with experience in supervising/managing others
- 5 years working with management of Capex and Opex budgets
- Hands on experience with Service and Project Delivery
- Expert skills and mentorship-level capabilities in Stakeholder Management
- Hands on experience in customer project and infrastructure project rollout
- Experience in deployment of fixed-line solutions on large scale (> 1000 services per month)
- Experience working in a global/multinational enterprise (understanding emerging markets is advantageous)
- Worked across diverse cultures and geographies
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now