Job Advert Summary    

• At Syntech, we’re a forward-thinking, technology-driven company that places innovation at the core of everything we do. We pride ourselves on being at the forefront of ecommerce, traditional retail, digital marketing, and automated solutions, constantly evolving to stay ahead of the curve. Our culture fosters collaboration, creativity, and a data-driven mindset, where each team member is empowered to make an impact and push the boundaries of what’s possible.
• As the Marketing Operations Lead, you will be the engine of the marketing team, ensuring that everything runs smoothly and that each team member has what they need to succeed. You will manage workflows, optimise processes, and eliminate manual touchpoints. With a strong focus on automation, efficiency, and transparency, you will help us drive high-quality output and ensure that our team operates at 100%.
• This role requires someone who is highly organised, capable of leading and supporting the team through daily and weekly tasks, and someone who thrives in a data-driven environment. You will be central to ensuring that projects are completed on time, on brief, and without the bottlenecks that can hinder creative output. The Marketing Operations Lead should be a proactive, solutions-driven individual who understands the importance of innovation and can help us continually evolve.
• As the Marketing Operations Lead, you’ll have the opportunity to work with cutting-edge tools and innovative technologies like Monday.com, Make.com, and our on-site RPA, while optimising processes and workflows for maximum efficiency. If you’re someone who thrives in a high-performance, fast-paced environment, enjoys solving complex problems, and is passionate about driving operational excellence while supporting the creative vision, Syntech is the place for you.
• Join us and become part of a team where creativity meets technology, and your work will shape the future of marketing operations at Syntech.

Minimum Requirements    

• 3+ years of experience in Marketing Operations, Project Management, or Traffic Control within a marketing or creative environment.
• A minimum of an undergraduate degree in Marketing, Business Administration, or a related field.
• Extensive experience with Monday.com or similar work management tools
• Experience with marketing automation tools and integration a bonus (like Make.com, RPA, MailChimp, et cetera)
• Proven track record in resource allocation, ensuring team members have everything they need to deliver quality work on time.
• Strong data management and reporting skills with the ability to track key performance metrics and drive improvements based on insights.
• Excellent communication and problem-solving skills, with the ability to address issues quickly and maintain smooth operations within a fast-paced, dynamic team environment.
• Ability to understand the needs of creative professionals and provide the support and resources necessary for their success, without getting involved directly in the creative process.

Desired Personality Traits:

•  A supportive team player who is firm when necessary to ensure that deadlines are met, quality is maintained, and the team operates at full capacity.
•  Proactive, results-driven, and self-motivated, with a constant focus on improving processes, adapting to change, and solving problems in real time.
•  Highly organised and capable of managing multiple tasks while maintaining a calm, clear approach to prioritising competing demands.
•  Tech-savvy, with an interest in leveraging automation and modern marketing tools to improve operational efficiency.

Duties and Responsibilities    

• Task Management & Scheduling:
• You’ll receive, review, schedule, and manage expectations on all incoming tasks using Monday.com and other integrated tools.
• Ensure all tasks are prioritised, briefs are clear, deadlines are clearly defined, and each team member is aligned with expectations.
• Track the progress of tasks and proactively address any delays to ensure the team stays on target and meets deadlines without compromising quality.
• Team Support & Resource Allocation:
• Act as the point of contact for communications, asset management, and design bookings.
• You’ll support the creative team by ensuring they have the resources, information, and support needed to succeed (without directly engaging in design or copywriting work yourself).
• Focus on ensuring everyone is equipped to achieve their best work, removing roadblocks and optimising workflows to meet deadlines efficiently.
• Stakeholder Communication & Problem Solving:
• Lead daily and weekly huddles to ensure alignment and keep all team members informed on project progress and blockers.
• Serve as the liaison between different departments, addressing any communication gaps and escalating issues proactively.
• Problem-solve quickly and efficiently, addressing challenges as they arise and ensuring the team remains productive and aligned.
• Process Optimisation & Quality Control:
• Collaborate with senior team members to continuously optimise team processes for maximum efficiency, consistency, and quality.
• Ensure we are leveraging integration and automation opportunities (like Make.com or on-site RPA) to streamline our operations, eliminate manual tasks, and improve overall workflow.
• Metrics & Reporting:
• Track and report on key metrics, including task completion rates, deadlines met, revisions, and overall team performance.
• Ensure that performance data is regularly communicated to the Marketing Manager, with proactive insights into how processes can be improved or optimised based on these metrics.
• Honesty, Transparency, and Innovation:
• Foster a culture of support and transparency. Encourage open discussions around challenges, mistakes, and opportunities for improvement.
• Maintain a data-driven mindset, proactively seeking innovative solutions to problems while driving efficiency and process improvements. You’ll lead by example in how to engage authentically with challenges.