Job Dimensions

Operations & Support

Provide seamless operations for the MS Cloud & Software team by:

• Processing orders on time
• Resolving operations queries
• Assisting resellers with pre and post sales assistance
• Work with the business admin team, ensuring that onboarding processes are up to date and complete.
• Engage the finance team to identify financial risks amongst the partner base.
• Define operational processes driving faster turnaround times and promote ease of doing business with Rectron.

RCT Cloud Portal

• Be a knowledgeable person at Rectron with regards to Rectron BSS and the RCT Cloud Portal
• Keep the RCT cloud portal up to date with
• Products
• Product listing
• Pricing
• Reseller listing
• Assist the product management teams to onboard solutions to the portal as needed, or to improve customer experience

Key Performance Indicators

Team Goal Attainment

• Team knowledge on MS licensing & ordering processes
• Team meets all set metrics on support and operations
• Team remains on track with all training requirements

Reporting

• Deliver value to the business through the provision of reports and insights to the business

Qualifications

• Minimum: Matric
• Recommended: Technical qualification an advantage

Required Experience

• 5+ years in an operations and/or support environment
• 2+ years in managing an operations environment