Officer IM Customer Relations (Dx) Mbombela needed at Eskom Communications

Minimum Requirements

Qualification(s):

• National Diploma / National N Diploma in Information Management / Information Technology at NQF 6 with 240 credits.

Related Minimum Experience:

• 3 Years related experience in IT/IM environment with relevant business knowledge.

Skills and Competencies

• Leadership
• Influence various levels of management

Behavioral

• Integrity
• Professionalism
• Customer focused
• Honesty
• Self-motivated
• Interpersonal skills
• Ability to work under pressure and deadlines
• Team player
• Coaching

Knowledge

• Understanding the business processes knowledge
• Information technology knowledge
• Application delivery and management processes knowledge
• Business operations management knowledge
• Business process design knowledge
• Infrastructure operations and information management elements knowledge

Skill

• Analytical skills
• Communication and presentation skills
• Facilitation skills
• People skills
• Customer liaison skills
• Relationship building skills
• Problem solving skills
• Conflict handling skills
• Negotiation skills

Key Responsibilities

• Liaise with customers through onsite engagements.
• Implement Service Level Agreements (SLA’s) in the business.
• Managing projects in the execution of information technology (IT) solutions.
• Monitor services delivered.