Job title : Operational Support Specialist
Job Location : Western Cape, Bellville
Deadline : November 29, 2024
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Purpose Statement
- To play a critical role in enabling the performance of teams across Business Support, providing tactical and operational systems support through monitoring and reporting to ensure systems remain stable and reporting is accurate and to minimize downtime and maximize and optimise departmental performance.
Experience
Min:
- 3-4 yrs. working experience in an operational environment with 1-2yrs dialler or call centre environment and or reporting and or workforce planning
- Experience with utilising Microsoft Excel
Ideally:
- Collections experience and understanding and analytical responsibilities or experience with predictive diallers
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Information Technology or Business Management
Knowledge
Min:
- Dialler software, including technical knowledge of business support systems
- The business environment in the context of service providers.
- Client Engagement and Support policies and procedures
Ideally:
- Understanding of Capitec Bank’s internal environment and processes
- Debt collection processes
- Credit Risk Management
- Retail Credit Industry
- National Credit Act (NCA)
- Regulations relating to predictive diallers
- Contact centre software tools
- Technical knowledge of telecom hardware
- Cloud service knowledge on platforms such as AWS connect and Salesforce
- Relevant Capitec policies
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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