Job title : Operations Manager II (JHB North)
Job Location : Gauteng, Johannesburg
Deadline : October 18, 2024
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Description
- Effective people management|- Annual company goals met – Subordinates meet key outcomes as defined in their JEPS – Appraisals completed effectively as per agreed plan bi-annually – Compliance with relevant processes and procedures, including disciplinary codes – Succession / development plans in place – Formal and informal feedback, including regular feedback to management – Call cycles updated and captured on system as per company process – 360 reviews (Project Smart)
- Effective teamwork and self management|- Performance Scorecard – Formal and informal feedback – 360 reviews (Project Smart)
- Achievement of project objectives|- Process optimisation – Achievement of project objectives and budget within deadlines – Minimal deviation from project brief and effective implementation of solutions
- Account management alignment|- Timely resolution of customer / complaints – Customer targets achieved – Formal and informal feedback – 360 reviews (Project Smart)
- Effective administration|- Accurate information submitted to client and management on an ongoing basis – Accurate reporting – Accurate payment of field staff on a monthly basis – Formal and informal feedback – Accurate, timely, relevant reporting and administration
- Effective budget monitoring|- Adherence to monthly operating expenses guidelines
- Operational excellence|- Performance in operational excellence – Formal and informal feedback – 360 reviews (Project Smart)
Requirements
- 6-7 years’ relevant experience at management level|6-8|Essential / Minimum|0-5 years|
- Relevant Diploma/Degree at NQF level 7
- Excellent computer skills and proficient in Microsoft Office
- Excellent verbal and written communication skills
- General business Skills
- Leadership Skills
- Problem Solving Ability
- Organisational, time management and people management
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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