Description

Managing Resources

• Utilize the Productivity Management Platform along with the relevant forecasting tool to identify and execute the planning and utilization of resources (i.e. human capital, equipment, etc.) to ensure all are used effectively and efficiently.
• Ensuring sufficient staff is allocated to the different areas/functions across the centers.
• Creating of matrices to show the capacity needs and optimal usage of resources
• Providing input back to the centers to balance their resource needs against their workload demands.
• Use of the systems to enable the capacity planning and optimal usage of resources.
• Provide efficient resourcing across the center’s dependent on the needs.
• Generate reports on a daily/weekly/monthly basis to the cash center as well as MANCO
• Analyse all the data received from the centers to gauge low productivity and/or low utilization and/or high utilization of resources.
• Make recommendations based on findings and gap analysis.
• Writing business cases to support requests for additional resources to balance centers
• National, regional and center utilization reports.
• National, regional and center productivity reports.
• Peak period resource planning support
• Monthly Presentations to MANCO on productivity and utilization
• Trend analysis and insights into workforce planning

 Responsible for the daily checks to secure that the systems are functional

• Conduct system Checks.
• Verify access control
• Monitor that each HOD has captured annual leave for their teams in order to better plan productivity.
• Verify that information is pulling through correctly and that system integration is up and populating the correct information
• Back up plans are in place if automation is down
• The above plan is adhered to
• Schedules are building correctly.
• Monitor core task times are up to date and that it has been allocated and planned
• Monitor plans to verify that maximum resource optimization is achieved
• Integration has run overnight
• All exceptions are noted and communicated in order to be resolved
• Verify that staff and teams are linked/delinked correctly according to their respective movements.
• Generate system reports with corrected and validated information

Assist with first line support for all system/s users, consisting of but not limited to the following:

• Make sure the system is being utilized effectively by reviewing system audit reports
• Log calls with IT concerning network issues or any other network related problem
• Users being unable to access system/s users as per access levels and rights
• Passwords and Accounts locked – reset for all system/s users
• Username queries for all system/s users
• New User Accounts for all system/s users
• Labour Level Entries; adding new departments, teams or jobs
• Changes to people profiles or adding new employees on all system/s users
• Updating employee records and/or terminating employee’s                                                               
• Liaise with third party vendors / consultants and IT when issues are experienced which cannot be resolved as part of the first line support

Responsible for maintenance of the system/s and updating parameters.

• Input employee hours depending on the contract they are on
• Coordinate with the service provider in order to perform preventative maintenance on system
• Conduct periodic master data for validity, accuracy and completeness
• Liaise with Audit during annual system audits
• Liaise with IT to ensure Business Continuity plans are in place and are aligned with Disaster Recovery plans for the application
• Liaise with IT and service provider to ensure system reliability and availability
• Manage optimal data flow between systems and in
• Liaise with IT to ensure Business Continuity plans are in place and are aligned with Disaster Recovery plans for the application
• Liaise with IT and service provider to ensure system reliability and availability
• Manage optimal data flow between systems and interfaces
• Conduct Audits on the system/s in terms of the access controls, data integrity and integration points
• Document, request and obtain approval for new requirements, and upgrades
• Monitoring of available licenses, purchases if required
• Compile system/s reporting that highlights the benefits of the system/s and monitor system usage to demonstrate ROI

License management for all system/s

• Obtain all procured license details
• Administer license assignments/deployments to employees and managers
• Maintain relevant and up to date information on licenses including available licenses and number of employees and managers on system
• Procure licenses in conjunction with Procurement when required

Provide SME input into Training and Training materials

• Offer technical and general system support to System users on a continuous basis
• Stay abreast on latest system updates, to promote increased benefit from the system/s
• Review training material content as the SME to ensure the correct content and standard of training material

Provide guidance to the system users in their respective canters and manage user access

• Communicate system limitations to business users
• Review system functionality to ensure that it satisfies business requirements
• Determine appropriate access for system users based on the minimum necessary access required to perform their assigned job responsibilities

Perform System Modification, Enhancements, Upgrades and Implementation

• Set up time and attendance reports when required
• Identify gaps and usability opportunities in the system/s
• Stay up to date as much as possible on product enhancements
• Coordinate and implement any changes to system/s when required
• Communicate important system changes to system users and service providers
• Assess feasibility of software upgrades in conjunction with IT
• Participate in software and usability testing of upgrades in conjunction with IT
• Liaise with business to ensure system functionality is always aligned to business requirements
• Regular reports submitted to MANCO

Service Level Agreement and Vendor Management

• Purchase appropriate and adequate licenses
• Budget for ongoing maintenance and support from the vendor
• Assess service provider performance against the SLA objectives
• Primary point of contact between SBV and service provider
• Review Service Level Agreement to ensure that it is still aligned to business requirements
• Review of Service Level Agreement prior to submission to the Head of PMC
• Partake in the Termination of Service Level Agreement in conjunction with Procurement

Drive the organization culture

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
• Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard
• Provide leadership to employees within the organization, creating a winning culture and high morale
• Initiate and lead a culture of performance driven output through shared purpose vision and values
• Provide leadership to employees within the organization, creating a winning culture and high morale
• Lead as an Ambassador and executor of Change
• Act as a change management architect in periods of change to ensure continuity to operations
• Manage the integration of CIT and Processing into a seamless end to end solution for customers
• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required
• Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate communication is given across one’s center/s

Requirements

With a Degree/Diploma:

• 4 years within the Cash Industry of which.
• 2 years’ min experience using Workforce optimization system (excluding MS Office Applications

Without a Degree/Diploma:

• 7 years within Cash Industry

REQUIREMENTS WORK EXPERIENCE

With formal Qualification:

• Degree or Three-Year Diploma in Industrial Engineering

Without a formal Qualification:

• Grade 12 (Matric) with Maths or Accounting