Core Description

• To support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.

Key Deliverables / Primary Functions

• Collaborate with associated infrastructure services teams to meet SLAs and resolve issues.
• Provide support for Microsoft operating system related services.
• Provide support for Microsoft Active Directory services, including DNS, DHCP, Certificates, and related directory services.
• Manage and support Microsoft Azure Services
• Provide support for Microsoft Products, which includes, but not limited to Windows Servers.
• Design, implement, review, and optimize Active Directory services.
• Deploy and configure Active Directory services and integrate them with Microsoft Azure Cloud services.
• Identify and manage service-related risks.

Core Functional Skills & Capabilities

• Product Knowledge
• Result Orientation
• Communication
• Problem management

Core Behavioural Competencies

• Working with people
• Adhering to principles and values
• Delivering Results & Meeting customer expectations
• Coping with pressures & setbacks
• Following instructions & procedures

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience with exposure to financial service IT infrastructure

OR

• 5 years’ experience with exposure to financial service IT infrastructure