Order Fulfillment Planner needed at Epiroc

Mission:

• This position is responsible for order handling, administration of export handling and planning for the shipping of spare parts and consumables, thereby maximizing customer satisfaction.
• The work is conducted in teams where every employee is responsible for several different countries.
• The standard work is timed against several daily departures with a clear focus on high quality deliveries in the right time. Indent customer order is executed in cooperation with the customer centre.
• They are the key point of maintaining strong relationships with Customer Centres. Responsibilities includes, but is not limited to, front line support related to customer enquiries and expediting.

Main Duties and Responsibilities:

• Order handling for all orders received from the Customer Centres
• Planning for shipping of spare parts and consumables
• Ensure that internal customers in region are provided with constant feedback on the status of orders placed and enquiries, to feedback to external customers by responding to request on lead time, order status, delivery, availability and, were applicable, parts information and price inquiries
• To work constantly with continuous improvements through 5S
• Verify freight invoices from forwarders o (after LLP is implemented in the region this task is handed over to LLP (TMS))
• Adhere to departmental policies, procedures and processes to ensure compliance to corporate governance requirements and Group Internal Controls. Ensure departmental compliance to Company Policies & Procedures
• Assist in maintenance of central order fulfilment mailbox
• Provide accurate, valid and complete information / analysis by using the right method / tools Meet personal / order fulfilment team KPIS and targets
• Work close with the Order Fulfilment Manager to ensure required service is being delivered
• Assist in investigating issues relating to pricing, deliveries, returns, credits
• Accurate daily filing of customer orders, invoices, acknowledgements and departmental communication
• Assist colleagues in shipment tracking and tracing
• Always Maintain a courteous and professional demeanour and communication with Customer Centres and internal staff
• Participate in employee development programs including product and application training, business and personal development opportunities
• List of specific tasks: o Order handling o Order release and confirmation of Order changes o Order cancellations o Order to delivery issues of Back-order support in collaboration with Inbound replenishment o Order documentation
• Dangerous goods, custom duty export, inspections, restricted parts, certificate etc. o Book shipments to forwarders o Respond to transportation inquiries to Investigate POD Queries and provide POD’s as and when required to Assist colleagues in shipment tracking and tracing o Invoicing to Create invoicing for freight recovery and breakdown charges of Administration Export handling
• Coordinate all imports & exports including clearing instructions to the respective clearing agents
• Secure DC Order Fulfilment Planner to ensure that all documentation is in order prior to shipment
• Work with claims coordinator (non-conformance) on shipping status and resolving any issues that may arise during shipping
• Work with claim coordinator to ensure that all shipments are covered for loss or damage during transit
• Preparing shipping orders or documentation for international or domestic shipments
• Ensuring that all shipments are properly insured and documented for transportation
• Prepare reports on shipment activity and costs
• Perform administrative tasks such as preparing correspondence, maintaining filing systems (Scanco), and ordering supplies
• Additional duties relevant for the function in the region/sub-region/country may occur DC Order Fulfilment receives, and releases orders based on a predetermined schedule tied to when shipping occurs. Attestation should be regulated in Prokura.

Behaviours:

• Excellent interpersonal skills to communicate effectively with internal customers and
• colleagues at all levels
• Ambitious and creative
• Passionate and pays attention to detail
• Flexible, can quickly adapt to changes in plans
• Honourable, acts according to principles and ethics
• Loyal, supportive of our organizations mission and goals
• The ability to work and excel in a high-pressure working environment
• Problem-solving skills
• Empathy, confidence, patience, politeness, tact and diplomacy, when dealing with difficult
• situations
• Positive attitude and willingness to collaborate with all functions for the good of Epiroc
• Business oriented
• Well organized and focused on continuous improvement – there is always a better way!
• Excellent planning and execution capabilities
• Ability to work in a team

Skills, Competence and Experience:

• Knowledge of a ERP systems, preferably M3,
• Proficiency in MS Office
• Understand supply-chain principles
• Minimum 2-3 years of experience of distribution or shipping
• Minimum of 2 years relevant customer service experience
• Experience in working with different tools in an IT-environment
• Experience from distribution or shipping is meritorious
• Good working knowledge in English, both verbally and in writing
• Local language requirements specific for the SCOC where necessary

Education Requirement:

• Grade 12
• A tertiary qualification or studies towards a tertiary qualification will be an advantage