MINIMUM REQUIREMENTS:

• Grade 12/ Equivalent.
• Computer literate. Excel proficiency beneficial.
• 2 years’ experience in sales and customer relations.
• At least 2-year experience in Parts Sales
• Understanding of the financial appreciation of parts beneficial.
• Technical understanding of vehicles will be beneficial.
• Good verbal and written communication skills in Afrikaans and English.
• Clean criminal record.
• Valid unendorsed driver’s license.
• Neat and professional appearance always.
• Ability to work independently without supervision, whilst maintaining a high-performance work ethic.
• Ability to be motivated and productive under pressure.
• OEM experience will be beneficial.
• Knowledge of CDK , Microcat, Panda and BSI will be beneficial.

DUTIES AND RESPONSIBILITIES:

• Present and always promote the company image and products.
• Maintain and sustain high levels of counter image and housekeeping.
• Greet all customers promptly and professionally; and always provide excellent customer service.
• Effectively communicate to retail and trade customers face-to-face, via email and telephonically to optimise sales.
• Accurately identify the customers’ requirements with regards to their requests for parts.
• Utilise the company inhouse system to identify relevant information e.g. part number, vehicle, chassis number, engine number and year of production.
• Enter all necessary information in the inventory list and control system records.
• Advise customer of procedure for interpretation, selection payment and collection of parts.
• Follow the sales process through to installation and/or delivery to customer.
• Achieve gross profit according to Dealer budgeted targets and franchise standards (NB!)
• Provide excellent customer service within deadline and ensure customer satisfaction and effective CRM.
• Assist with the implementation of parts promotions.
• Record and enter special orders.
• Ensure effective management of cash outstanding as per department and company policy.
• Place material in warranty parts bin area, as required.
• Return any defective parts to the warehouse or supplier as per department rules.
• Effectively track all lost sales.
• Return all unsold merchandise to stock or supplier as per department rules and company policy.
• Assist with all stock takes.
• Notify Warehouse Supervisor of all discrepancies between inventory records and shelf quantities.
• Ensure effective management of WIP reports.
• Develop and maintain a new customer business prospecting database.
• Maintain a professional customer follow-up system via planned telephone contact/ customer visits.
• Perform related or other ad hoc tasks, at the discretion of management.
• Ad hoc duties as and when required.