Product Support Analyst needed at Iress

Your objectives and responsibilities will focus on…

• Providing excellent client service and support to internal and external stakeholders
• Taking ownership of all client service requests and follow through to resolution
• Assisting with the training of new members of staff
• Identifying trends in client queries which can be used to inform the development process 
• Assisting with the creation of training and support documentation (e.g. FAQs, Knowledge Base Articles) for use by clients and staff
• Capturing feedback from client contacts to inform continuous improvement activities
• Assisting the Product Support Management team where necessary

To be successful in this role you will…

• Have experience within a client/customer service, support or helpdesk role, any experience or exposure to the financial services industry is preferable but not essential as full training across our products will be available.
• As a client support professional you will have excellent all round communication skills, with a natural ability to build relationships at all levels both internally and externally
• . You will be self-driven, highly motivated and able to use your own initiative. You will demonstrate accountability and ownership of your work, able to prioritise, plan and organise your workload to meet deadlines in a fast paced environment. In return, this role will give you the opportunity to learn, grow and forge a successful career in a highly successful business.