Job title : Product Support Analyst
Job Location : Gauteng, Johannesburg
Deadline : November 24, 2024
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Your objectives and responsibilities will focus on…
- Providing excellent client service and support to internal and external stakeholders
- Taking ownership of all client service requests and follow through to resolution
- Assisting with the training of new members of staff
- Identifying trends in client queries which can be used to inform the development process
- Assisting with the creation of training and support documentation (e.g. FAQs, Knowledge Base Articles) for use by clients and staff
- Capturing feedback from client contacts to inform continuous improvement activities
- Assisting the Product Support Management team where necessary
To be successful in this role you will…
- Have experience within a client/customer service, support or helpdesk role, any experience or exposure to the financial services industry is preferable but not essential as full training across our products will be available.
- As a client support professional you will have excellent all round communication skills, with a natural ability to build relationships at all levels both internally and externally
- . You will be self-driven, highly motivated and able to use your own initiative. You will demonstrate accountability and ownership of your work, able to prioritise, plan and organise your workload to meet deadlines in a fast paced environment. In return, this role will give you the opportunity to learn, grow and forge a successful career in a highly successful business.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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