Responsibilities:

Client Management

Manage client interactions and expectations
Develop client relationships
Communicate effectively with clients to identify needs and evaluate alternative business solutions
Build knowledge of client business and organisational objectives
Explain proposed solutions and make presentations as required
Communication and Liaison

Facilitate team and client meetings
Hold regular status meetings with project team
Communicate relevant project information to seniors
Resolve/escalate issues in a timely fashion
Communicate IT Policies and procedures to business
Communicate relevant SLA’s to business
Track and report on project status
Create IT presence in Business through attending meetings and facilitating appropriate knowledge transfer
Help enforce IT policies and procedures through proactive communication
Involve correct IT specialists at appropriate times
Provide ongoing IT insight / expertise
Document Management

Create / collate relevant project documentation
Document procedures/manuals/information and policies as and when required
Management of Expense Budget for IT Projects

Set and agree budgets with IT General Manager
Provide budget input
Ensure expenses are in line with budget
Identify monthly variances and correct any errors
Project Management

Receive project brief from business
Determine project objectives, scope, deliverables, assumptions etc.
Meet relevant stakeholders and liaise with internal and external developers / persons regarding requirements
Apply project management processes through the phases of the project life cycle
Apply appropriate project management methodologies
Highlight potential risks
Create and chair steering committees when required
Ensure appropriate resolution for tasks/deadlines not met
Manage effective project execution and closure
Ensure use of relevant software (e.g., MS Projects)
Requirements
 

Key Competencies:

• Systemic thinking
• Teamwork & collaboration
• Critical thinking
• Agility
• Performance & results driven
• Conceptual thinking
• Resilience & stress management
• Service excellence
• Analysis & problem solving
• Industry & business awareness
• Quality & detail excellence

Minimum Qualifications:

• Diploma or Degree/NQF level 7

Minimum Experience:

• 6 – 8 years of IT technology and systems development life cycle experience with 2-3+ years of project implementation experience essential. General understanding of application programming, database, systems design, architecture and infrastructure