Specific Role Responsibilities

• Carry out diagnostic work and support mechanics as set out by the Foreman.
• Carry out fault diagnosis to aid and speed up vehicle servicing.
• Take steps to ensure servicing of vehicle remains within the targeted percentages of the manufacturers’ time.
• Discuss matters with service advisors and customers as required and provide coherent explanations.
• Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
• Ensure vehicles are returned to the customer after service in a neat and clean condition.
• Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
• Admin functions:
• Complete forms and documentation included in the company’s service routine.
• Draft and prepare any reports required.
• Mentor apprentices, sign off logbooks and evaluate their technical ability (if applicable)
• Ensure effective communication with team members and colleagues across departments, with customers and service providers.
• Participate in marketing campaigns when required for the furtherance of the business.Any other duties as may reasonably be required.

Qualifications and Experience

• Qualified Technician; minimum 3-5 years of experience after qualifying as a Technician is essential.
• KIA technician experience will be of advantage
• Relevant OEM product training – will be an advantage.
• Need excellent “fix right first time” track record.
• Competent at operating manufacturer diagnostic equipment/ computer in order to access information required to perform the role and complete duties associated with the role.
• Mechanical insight
• Problem solving and motor vehicle fault finding skills.
• Mental alertness
• Must have sound English communication and writing skills to accurately record findings and work on job cards.
• Meticulous
• Customer orientated
• Team player and Interpersonal competence
• Decision making and action orientated.
• Valid, unendorsed driver’s license

Skills and Personal Attributes

• Customer Service
• Fundamental problem solving capacity
• Occupational Health and Safety
• Product and/or service knowledge
• Research and Information Gathering
• Technical Ability
• Technical Learning
• Trust and Integrity